Contact us

We're currently experiencing a high volume of calls and emails and waiting times may be longer than normal - but we're doing everything we can to reply within 10 working days.

Customer Services

Call: 0345 600 3565 (call charges may apply)
Monday - Friday: 9:00am – 5.30pm
Saturday: 9:00am – 1:00pm

LloydsDirect by LloydsPharmacy online prescriptions

Log in and message - LloydsDirect chat
Call: 0208 068 8067 (call charges may apply)

LloydsPharmacy Online Doctor

Visit Online Doctor
Call: 020 7989 9888 (call charges may apply)
Monday - Saturday: 9:00am – 11:00am and 3:00pm - 5:00pm
Sunday: Closed
All calls are recorded

Media Enquiries

Please contact the LloydsPharmacy press office for media enquiries only. Please note that customer service or sales enquiries will not be monitored from this inbox.
Email: /

Contact form

Other contact information

  • Standard delivery

    Standard delivery cost for orders under £50: £3.99

    Standard delivery cost over £50: FREE*

    Delivered in 5-8 working days

    *All orders over £50 is free, unless a discount code is applied

  • Express delivery

    £5.99 on orders up to £60

    Delivered Next Day if ordered before 6pm Monday - Friday

    Delivered Tuesday if ordered after 6pm Friday – Sunday

    Not available in the Channel Islands.

  • Click & Collect

    Click & Collect is FREE for orders over £15

    Click & Collect is £1.50 for orders under £15

    Delivered in 4-5 working days if ordered before 6pm Monday - Thursday

    Delivered the following working Friday if ordered after 6pm Thursday - Monday